Skip to main content

The Comfort Factor

Why a patient feels comfortable with one doctor and not with another depends on whether the attitudes and expectations of the two match well.
In the conventional “Paternalistic attitude that doctors have sported over the centuries, it is he who decided what was best for the patient and ordered only one line of treatment that the patient  followed  unquestioningly and faithfully. Assuming a father-like role, he assessed his patient’s need, tolerance and affordabilility and “told” him what to do. Many patients still prefer this simple apprach and ask “Doctor, please tell me what I should do”.
This “paternalistic” attitude prevailed when treatments were few or none, and the doctor-patient relationship was hinged on blind faith. In present times, when treatment options are exploding and patient’s expectations escalating to dizzy heights, this appraoch is heading towards obsolescence.
In the current age of “Cafeteria Appraoch” doctors are required to place all the treatment options on the table, each with its risks and benefits, and facilitate the patient to choose from the “menu”. A typical example is to discuss with a patient of heart disease the risks and benefits of 3 treatment strategies; continuing medications alone, undergoing coronary angioplast, or a “bypass” heart surgery. Each has its unique advantages and risks, the perspective often varying from severity of disease, age, and the patient’s ability to endure the invasive procedure. A frank discussion on cost of therapy and expertice of the doctor helps the patient make a well informed choice.
Although a mathematical answer is what many doctors and patients grope for, it is often not easy to come by. How, for instance, does one weigh the small risk of death of 2% for a 60 year old man contemplating heart surgery against a 5-year survival of 85% if it goes well, when his daughter’s wedding is scheduled 6 months later?  
The onus of a decision whose outcome has gone awry is therefore now shifting from the doctor to the patient himself. As the society gets more litigant , requiring doctors to become defensive, many are finding it more comfortable, albeit time-consuming, to quote appropriate facts and figures, and leave patients to decide their own fates. However, as surgeries and procedures fetch in the moolah, doctors do inject their biases. Watch the laparoscopic surgeon deftly mention the “slight” but tangible risk of cancer developing in your gall bladder should the silent stones not be removed, or the cardiolist tell the anecdote of one of his patients who refused angioplasty last month and collpased on the golf course a week later.
Highlighting the features of a new product is easy but customer feed back, that could critically tilt the scale, is not often easily forthcoming. Appealing to the “fatherly” sentiment of the modern doctor with the question “What would you do if you were in my shoes, doctor?” often makes it easier for Indian patients to decide.
As published in HT City ( Hindustan Times) dated 13 March , 2011.

Comments

Popular posts from this blog

The Doctor’s Dress

The familiar white coat worn by physicians as their distinctive dress for over 100 years, has started generating  murmurs  of controversy. It is not uncommon to find the blood pressure to be higher when measured by a white-coat-wearing-doctor in the hospital or clinic than the readings obtained at home by relatives.  This is due to the anxiety that the white coat and the hospital setting evokes in patients, and has been termed “White Coat Hypertension”. Mature clinicians often routinely subtract a few points from these measurements when entering records in case charts or calculating the dose of anti-hypertensive medications to be prescribed. The white coat scares children too.  Kids often express their dislike for this dress by crying and screaming and by denying access to their bellies or chest for examination by paediatricians in this attire. Many pediatricians across the world have folded up their white coats and taken to informal colourful dressing to...

Food Fads in Liver Disorders

In an attempt at trying to do well to those they love, spouses and parents often enforce diets on patients of liver diseases that often turn out to be detrimental. The commonest food fad is pale insipid boiled cabbage being doled out to nauseous patients suffering from hepatitis that makes them puke even more.  The liver, in a way, is a buzzing manufacturing unit that requires lots of energy to keep its multiple functions going. And it derives all this from the food we eat. During disease, such as during an attack of jaundice, when many of the liver cells get killed, the liver attemptsdamage control by trying to regenerate quickly. For its cells to multiply however, it requires a generous supply of energy that comes from carbohydrates, and protein, the building block for its cells and tissues. Boiled green vegetables unfortunately have neither of these. Hence the situation often progresses to that of a starved liver unable to recuperate due to cut-off food suppl...

Teaching and Learning – is there a trick?

One of the big mistakes that we as parents and teachers often make, and that could stifle the mental development of our children, is to treat them as just small adults! In fact, it is this attitude of grown-ups that could be leading our next generation to become stereotyped conformists rather than original thinkers and innovators. And if we intend to drive home health messages and inculcate healthy habits we need to tailor our efforts to their cognitive potential. That children indeed think and discover the world differently was first noticed by a Swiss scientist Jean Piaget in the early 20th century. He studied his own three children grow and was intrigued by how they behaved, played games and learnt at different ages. With further observations and experiments, he propounded the theory of ‘cognitive development’, placed great importance on the education of children and is hailed even today, 30 years after his death, as a pioneer of the constructive theory of knowing.  He...